Quality
BAR (British Association of Removers)
Membership number L032
Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Office of Fair Trading recognised Terms and Conditions and plain English service contracts for all work carried out.
The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.
Having participated in the Government's Train to Gain scheme, we are pleased that all our operational staff have successfully completed their NVQ Level II in Customer Care - as far as we know, we are the only domestic removal company to have achieved this.
BSI (British Standards)
As a member of the BAR Commercial Moving Group, Luxfords is also regularly assessed to the BSi Standard BS 8522 specifically designed for Commercial Moving so you can be sure that your requirements will be handled in the best possible manner.
IIP (Investors in People)
Our staff are our greatest asset and for Luxfords to succeed in today's marketplace we understand that we must provide a better service than our competitors. We ensure our people have the right training, knowledge, skills and motivation to work efficiently and effectively and this underpins our business strategy, assists us to measure our performance and enables us to strive for continuous improvement. We have recently successfully completed our third IIP reassessment.
BAR (BAR Overseas Group)
Luxfords are proud to be one of less than 100 UK members of the BAR Overseas Group. We are all regularly inspected to make sure that our facilities, equipment, staff training and operational procedures remain at the highest level and that we continue to meet strict membership criteria and standards. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad.
More importantly, every BAR Overseas Group member uniquely offers our clients an Advance Payment Guarantee, which means that your overseas move will arrive at your destination even in the event that something happens to the company moving your belongings across the world. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group.
Surrey Trading Standards’ "Buy with Confidence"
Luxfords is delighted to announce that we are now members of the Surrey Trading Standards’ "Buy with Confidence" Scheme.
More info.
Some of the requirements which we have needed to adhere to are as follows:
- Operate by fair and appropriate Terms and Conditions
- Are committed to good customer service
- Do not cold call customers
- Comply with consumer protection legislation (see www.everythingregulation.org.uk.)
- Have appropriate insurance
- All our customer facing staff have all successfully completed CRB checks
