Contact Us 24/7 (Average Response Time < 30 Mins)

Hero Form

About Us

Established 150 years ago, Luxfords offers a wealth of expertise in providing packing, storage, and moving services under one roof. We are dedicated to providing first-rate customer service, meticulous attention to detail, and flexible solutions tailored to each of our customers’ unique needs.

Based in Surrey, we have access to branches nationwide through our Doree Bonner International network, enabling us to maintain a leading position in the home moving industry, always going above and beyond to deliver a proactive approach and constantly evolving solutions.

Whether moving a home or office across town, across the country, or around the world, our qualified, well-trained, and experienced team works hard to make sure that every customer has a safe and secure move.

Our global network of partners, who are the best in their fields, have been meticulously chosen because they share a likeminded commitment to providing exceptional customer service. In fact, many of our overseas agents are members of FIDI, a global alliance of quality certified international moving and relocation companies, and they have been working with us as partners for many years.

We are confident that you will be provided with a relocation service that matches our own high expectations, so you can rest easy knowing that your relocation is handled to the best standard, regardless of where in the world you are moving to.

Our commitment to you:

  • Our full selection of premium moving, packing, and storage services are tailored to your needs at a competitive price and delivered by our knowledgeable and experienced team of in-house removals professionals.
  • Our customer service is unmatched, and our expert team is available to address any queries you may have along the way.
  • Our commitment to you is not just in the quality of our service, but also in our reliability.
  • Our employees are fully industry-related trained, with regular refresher training, CRB checked, and all operational employees have NVQs in Customer Service.
  • Our overseas partners are FIDI certified and offer services that meet the same quality standards we do.
  • Our proactive approach and constantly evolving solutions keep us at the forefront of the moving industry.
  • We know what works in the 21st century. From 24/7 online and phone booking to our on-site expertise, we aim to make your move as seamless and stress-free as possible.
  • Our teams, warehouses, and storage facilities use cutting-edge technology to provide the best moving services and experience.
  • Our team of experts ensures that your belongings are handled with the utmost care, and we offer comprehensive insurance cover to protect against any eventuality.

At Luxfords, we understand that moving clients requires careful planning and preparation. That’s why we work hard to make your move stress-free, always going above and beyond to make sure your transition is a success, from the initial survey to the final box delivered and unpacked.

Our well maintained, modern fleet of specialist vehicles can cater for all types of move and most vehicles have air ride and tail lift facilities.

BAR Domestic Mover of the Year 2009Luxfords are proud to have received the first ever BAR Domestic Mover of the Year 2009 award for achieving professional excellence in customer service, high standards in our operations and facilities and full adherence to the BAR & Trading Standards approved Code of Practice. As a flagship company for the British Association of Removers, you can be sure you’re in careful hands when you move with us.

Having completed the Government’s Train to Gain scheme, we are pleased to announce that all our operational staff have successfully completed their NVQ Level II in Customer Care – as far as we know, we are the only domestic removal company to have achieved this.

Providing The Best Moving Experience

Luxfords believe that we will provide you with the best moving experience available. Here are some of the things that sets us apart:

about icon operational excellence 01

Operational Excellence

  • The only purpose built removals warehouse within a 10 mile radius
  • Modern fleet of purpose built vehicles
  • Use of high quality materials and equipment
  • 150+ years of experience in the removals industry
  • First ever winner of the British Association of Remover’s Domestic Mover of the Year Award
about icon local experienced team 01

Local & Experienced Team

  • Low staff turnover
  • All staff fully industry-related trained with regular refresher training
  • All staff CRB checked
  • All operational staff hold NVQs in Customer Service
about icon customer service 01

Customer Service

  • High customer retention
  • From figures taken over the last 5 years, 99% of our customers say they have received value for money
  • Very low claims record offering the lowest premiums with the highest level of insurance cover AND with no excess charges to customers
  • We care about you and your move
household moving award image 01

BAR (British Association Of Removers)

Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Trading Standards recognised Terms and Conditions and plain English service contracts for all work carried out.

The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.

BSI EN 12522

This standard is the first and only recognised quality standard specifically aimed at furniture removals for the benefit of the private individual. Certified Companies operate to clearly defined standards and the procedures are designed to benefit you, the customer at every stage of your move.


Luxfords are proud to be one of less than 100 UK members of the BAR Overseas Group. We are all regularly inspected to make sure that our facilities, equipment, staff training and operational procedures remain at the highest level and that we continue to meet strict membership criteria and standards. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad.

More importantly, every BAR Overseas Group member uniquely offers our clients an Advance Payment Guarantee, which means that your overseas move will arrive at your destination even in the event that something happens to the company moving your belongings across the world. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group.

luxfords weybridge 18

Trading Standards’ “Buy With Confidence”

Luxfords is delighted to announce that we are now members of Trading Standards’ “Buy with Confidence” Scheme.

Some of the requirements which we have needed to adhere to are as follows:

  • Operate by fair and appropriate Terms and Conditions
  • Are committed to good customer service
  • Do not cold call customers
  • Comply with consumer protection legislation (see
  • Have appropriate insurance
  • All our customer facing staff have all successfully completed CRB checks

Fidi-faim — Federation Internationale Des Demenageurs International

FIDI is the largest global alliance of professional international moving and relocation companies. We gather over 600 affiliates in more than 100 countries spanning the five continents.

They deliver comprehensive global mobility services to families, individuals and companies.

Every FIDI Affiliate complies with the rigorous FIDI-FAIM quality standard, generally accepted as the supreme professional industry standard worldwide. This ensures final customers that only the top quality movers are part of the network. To us, clients’ satisfaction is the most important, and we can only reach this if they can trust our members.

Enquire Today

POP Enquiry Form