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Established 150 years ago, Luxfords offers a wealth of expertise in providing packing, storage, and moving services under one roof. We are dedicated to providing first-rate customer service, meticulous attention to detail, and flexible solutions tailored to each of our customers’ unique needs.
Based in Surrey, we have access to branches nationwide through our Doree Bonner International network, enabling us to maintain a leading position in the home moving industry, always going above and beyond to deliver a proactive approach and constantly evolving solutions.
Whether moving a home or office across town, across the country, or around the world, our qualified, well-trained, and experienced team works hard to make sure that every customer has a safe and secure move.
Our global network of partners, who are the best in their fields, have been meticulously chosen because they share a likeminded commitment to providing exceptional customer service. In fact, many of our overseas agents are members of FIDI, a global alliance of quality certified international moving and relocation companies, and they have been working with us as partners for many years.
We are confident that you will be provided with a relocation service that matches our own high expectations, so you can rest easy knowing that your relocation is handled to the best standard, regardless of where in the world you are moving to.
Our commitment to you:
At Luxfords, we understand that moving clients requires careful planning and preparation. That’s why we work hard to make your move stress-free, always going above and beyond to make sure your transition is a success, from the initial survey to the final box delivered and unpacked.
Our well maintained, modern fleet of specialist vehicles can cater for all types of move and most vehicles have air ride and tail lift facilities.
BAR Domestic Mover of the Year 2009Luxfords are proud to have received the first ever BAR Domestic Mover of the Year 2009 award for achieving professional excellence in customer service, high standards in our operations and facilities and full adherence to the BAR & Trading Standards approved Code of Practice. As a flagship company for the British Association of Removers, you can be sure you’re in careful hands when you move with us.
Having completed the Government’s Train to Gain scheme, we are pleased to announce that all our operational staff have successfully completed their NVQ Level II in Customer Care – as far as we know, we are the only domestic removal company to have achieved this.
Luxfords believe that we will provide you with the best moving experience available. Here are some of the things that sets us apart:
Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Trading Standards recognised Terms and Conditions and plain English service contracts for all work carried out.
The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.
This standard is the first and only recognised quality standard specifically aimed at furniture removals for the benefit of the private individual. Certified Companies operate to clearly defined standards and the procedures are designed to benefit you, the customer at every stage of your move.
Luxfords are proud to be one of less than 100 UK members of the BAR Overseas Group. We are all regularly inspected to make sure that our facilities, equipment, staff training and operational procedures remain at the highest level and that we continue to meet strict membership criteria and standards. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad.
More importantly, every BAR Overseas Group member uniquely offers our clients an Advance Payment Guarantee, which means that your overseas move will arrive at your destination even in the event that something happens to the company moving your belongings across the world. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group.
Some of the requirements which we have needed to adhere to are as follows:
FIDI is the largest global alliance of professional international moving and relocation companies. We gather over 600 affiliates in more than 100 countries spanning the five continents.
They deliver comprehensive global mobility services to families, individuals and companies.
Every FIDI Affiliate complies with the rigorous FIDI-FAIM quality standard, generally accepted as the supreme professional industry standard worldwide. This ensures final customers that only the top quality movers are part of the network. To us, clients’ satisfaction is the most important, and we can only reach this if they can trust our members.
Avro Way
Brooklands Business Park
Weybridge
Surrey
KT13 0XQ
