Quality

BAR (British Association of Removers)

Membership number K014

Luxfords are one of fewer than 700 UK removal companies who can claim to meet the British Association of Removers (BAR) strict standards and regular inspections. Membership means that our facilities, equipment, personnel and operational procedures are continuously reviewed. For our customers it means we use Trading Standards recognised Terms and Conditions and plain English service contracts for all work carried out.

The BAR Code of Practice covers how we operate and how we work with our customers, other BAR members and BAR itself. Our membership also provides customers with free access to their Consumer Affairs department in the unlikely event of a problem arising which cannot be resolved directly with us.

Download the BAR Terms and Conditions here.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

The Furniture & Home Improvement Ombudsman
Premier House
1–5 Argyle Way
Stevenage
SG1 2AD
0333 241 3209
www.fhio.org

Having participated in the Government’s Train to Gain scheme, we are pleased that all our operational staff have successfully completed their NVQ Level II in Customer Care - as far as we know, we are the only domestic removal company to have achieved this.

BSI EN 12522

This standard is the first and only recognised quality standard specifically aimed at furniture removals for the benefit of the private individual. Certified Companies operate to clearly defined standards and the procedures are designed to benefit you, the customer at every stage of your move.

BAR (BAR Overseas Group)

Luxfords are proud to be one of less than 100 UK members of the BAR Overseas Group. We are all regularly inspected to make sure that our facilities, equipment, staff training and operational procedures remain at the highest level and that we continue to meet strict membership criteria and standards. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad.

More importantly, every BAR Overseas Group member uniquely offers our clients an Advance Payment Guarantee, which means that your overseas move will arrive at your destination even in the event that something happens to the company moving your belongings across the world. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group.

Trading Standards’ “Buy with Confidence”

Luxfords is delighted to announce that we are now members of Trading Standards’ “Buy with Confidence” Scheme. More info

Some of the requirements which we have needed to adhere to are as follows:

  • Operate by fair and appropriate Terms and Conditions
  • Are committed to good customer service
  • Do not cold call customers
  • Comply with consumer protection legislation (see www.businesscompanion.info)
  • Have appropriate insurance
  • All our customer facing staff have all successfully completed CRB checks

							FIDI-FAIM

FIDI-FAIM — Federation Internationale des Demenageurs International

FIDI is the largest global alliance of professional international moving and relocation companies. We gather over 600 affiliates in more than 100 countries spanning the five continents.

They deliver comprehensive global mobility services to families, individuals and companies.

Every FIDI Affiliate complies with the rigorous FIDI-FAIM quality standard, generally accepted as the supreme professional industry standard worldwide. This ensures final customers that only the top quality movers are part of the network. To us, clients’ satisfaction is the most important, and we can only reach this if they can trust our members.

Anti Corruption Policies – Click Here

Anti Bribery Charter – Click Here

Anti Slavery Policy – Click Here

Privacy and Legal Policy – Click Here

FAIM Quality Awareness – Click Here

Anti-Trust Procedure – Click Here

FIDI ATC Charter – Click Here